Our Return Policy

At Superhot Eyewear, we offer a flexible return policy for most of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund, exchange, or store credit. To ensure smooth processing, please follow these steps:

1. Contact us within 30 days of receiving your order via email or WhatsApp.
2. Provide your order number and reason for return, along with a photo if the item is defective.
3. Once approved, we will send you a return authorization (RA) number and the return address.
4. Ship the product back in its original packaging, including all accessories and tags.
5. Upon receiving the returned item, we will process your refund or exchange within 5-10 business days.

International Return Policy

For international customers, please note that return shipping fees are the responsibility of the customer. You can return your product to the address provided in the return authorization email. Unfortunately, we do not provide return labels for international orders.

Important: We recommend using a trackable shipping service to ensure your return is processed smoothly. You may also be responsible for any customs fees or duties when returning goods to us.

Out of Stock Notification

We understand how disappointing it can be when an item is out of stock. In the event that a product you’ve ordered is unavailable, we will do our best to notify you immediately. If we are unable to reach you, or if the item will not be available soon, we will include a note in your package with details on the out-of-stock items.

Here’s how we handle out-of-stock situations:

• You can choose to receive a full refund for the out-of-stock product.
• If you prefer, we can offer store credit that you can use for future purchases.

We aim to make sure you are satisfied with your purchase, and we’ll work with you to find the best solution. If you have any questions or would like to discuss your options, please don’t hesitate to reach out to us.

Important Reminder: Provide Your Tax Number

For returns from countries like Brazil, Mexico, and Indonesia, it is crucial to provide your tax number for customs clearance when making a return. Here are the tax numbers required:

• Brazil: CPF (Cadastro de Pessoas Físicas) or CNPJ (Cadastro Nacional da Pessoa Jurídica)
• Mexico: RFC (Registro Federal de Contribuyentes)
• Indonesia: NPWP (Nomor Pokok Wajib Pajak)

Providing your tax number helps ensure a smooth customs clearance process and prevents delays. If you're unsure whether you need to provide a tax number, please check with your local customs office or contact us for assistance.

Refund Method & Process

Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping charges unless the item is defective or damaged.

If you paid via **PayPal**, your refund will be credited back to your PayPal account. If you paid with **USDT (TRC20)**, we will refund the amount to your USDT wallet.

Frequently Asked Questions