1. Order Preparation
Orders are typically processed within 1–2 business days. Custom orders may require additional preparation time; please contact us to confirm the schedule for your order.
Order preparation and shipping transit are separate. Your total delivery time includes preparation time plus the estimated transit time of your selected shipping service. Business-day estimates exclude weekends and public holidays.
2. Shipping Options & Estimated Transit Times
Choose from the services available for your order at checkout. The estimates below start after dispatch and are not guaranteed delivery dates. Customs processing, public holidays, and local delivery conditions may affect transit times.
International Destinations
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Destination
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Express (DAP)
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Standard (DDP)
|
|
UK / France / Germany
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3–5 business days
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3–5 business days
|
|
Other destinations outside the U.S.
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4–7 business days
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5–15 business days
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These are general estimates. Standard DDP is available for eligible destinations and shipments; check the services and terms shown for your order at checkout.
United States
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Shipping Method
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Estimated Transit
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Terms
|
|
Express (UPS / FedEx / DHL)
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2–4 business days
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DAP
|
|
USPS
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5–8 business days
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DDP
|
|
USA DDP Standard
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6–12 business days
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DDP
|
|
USA Economy DDP
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15–20 business days
|
DDP
|
Route availability depends on your shipment. Refer to the options shown at checkout for your order.
3. Shipping Costs, Duties & Taxes
Shipping charges depend on your destination, shipment, and selected service. Use our calculator for an estimate; final available services and shipping charges are shown at checkout.
DDP — Delivered Duty Paid
Import duties, taxes, and customs clearance are included in the DDP service.
DAP — Delivered at Place
Import duties and taxes are not included and are payable by the recipient. Carrier clearance or collection fees may also apply.
For more information, see our Customs & Taxes policy. If you need an express quote with duties included, contact us to check availability for your destination and order.
UPS shipments to the U.S. — ICOD fee
UPS assesses an additional US$12 International Collect on Delivery (ICOD) fee to the U.S. recipient when applicable duties and taxes are not paid before delivery.
To avoid this fee, follow the secure payment instructions in your UPS tracking notifications and pay duties and taxes before delivery. Other applicable carrier fees may still apply.
Provide an accurate recipient name, phone number, and email at checkout so UPS can contact you about payment and delivery.
See UPS import fee information for current conditions.
4. Tracking Your Order
We provide a tracking number once your order has been dispatched. You can use it to check shipment updates on the carrier's tracking website.
Tracking updates may not appear immediately after dispatch. If you have not received your tracking details or need help checking your shipment, contact us with your order number.
5. Delivery Details & Shipment Issues
Check your delivery details
Please provide a complete delivery address and accurate recipient contact details. If you notice an error or need an address change, contact us as soon as possible before dispatch.
Address changes after dispatch depend on the carrier and cannot be guaranteed.
Delays or delivery problems
If your shipment is delayed, tracking has stopped updating, or delivery has failed, contact us with your order number and tracking number so we can help check its status with the carrier.
Follow carrier requests for customs information, duty payment, or delivery arrangements promptly.
If tracking shows delivered but you cannot locate the parcel, check with the recipient or your receiving team and contact us for assistance. For a damaged parcel, keep the packaging and provide photos with your order details.
6. Shipping to Your Freight Forwarder
We can ship your order to your freight forwarder in China. Contact us with the forwarder's delivery details before placing your order so we can confirm the arrangement.
Frequently Asked Questions
Will I receive a tracking number?
Yes. We provide a tracking number after dispatch. If you have not received it, contact us with your order number.
Does the estimated transit time include order preparation?
No. Transit estimates start after dispatch. Please allow for order preparation in addition to the transit time of your selected service.
Are import duties and taxes included?
They are included for DDP services. For DAP services, import duties and taxes are payable by the recipient, and carrier fees may apply. Check the terms of your selected service at checkout.
What should I do if my shipment is delayed?
Check the carrier's tracking updates, then contact us with your order number and tracking number if you need assistance.
Can you ship to my freight forwarder?
Yes. We can deliver to your freight forwarder in China. Contact us before ordering to confirm the delivery details.
